Support Guide

How to get help and support for the AI Store application.

Getting Help

Documentation

First Step: Check the documentation:

• Documentation Index
• FAQ
• Troubleshooting Guide

Common Questions

Most questions are answered in:

• FAQ - Frequently asked questions
• Troubleshooting - Common issues
• Guides - Step-by-step guides

Support Channels

GitHub Issues

For: Bug reports, feature requests, questions

How to Use:

1. Search existing issues
2. Create new issue if needed
3. Use appropriate template
4. Provide detailed information

Response Time: Usually within 24-48 hours

GitHub Discussions

For: General questions, discussions, community help

How to Use:

1. Browse existing discussions
2. Start new discussion
3. Engage with community

Response Time: Community-driven

Email Support

For: Security issues, enterprise inquiries

Email: [Your support email]

Response Time: Within 48 hours

Issue Reporting

Bug Reports

Required Information:

• Description of bug
• Steps to reproduce
• Expected behavior
• Actual behavior
• Environment details
• Screenshots/logs

Template: Use GitHub issue template

Feature Requests

Required Information:

• Feature description
• Use case
• Proposed solution
• Alternatives considered

Template: Use GitHub issue template

Security Issues

Important: Report security issues privately

Email: [Security email]

Do Not: Create public GitHub issues for security vulnerabilities

Self-Help Resources

Documentation

• Quick Start - Get started quickly
• API Reference - Complete API docs
• Examples - Code examples
• Guides - Step-by-step guides

Community

• GitHub Discussions
• Community forums
• Stack Overflow (tag: ai-store)

Troubleshooting Steps

Before Asking for Help

1. Check Documentation

   • Search documentation
   • Check FAQ
   • Review troubleshooting guide

2. Search Issues

   • Search GitHub issues
   • Check known issues
   • Look for similar problems

3. Try Solutions

   • Follow troubleshooting steps
   • Try workarounds
   • Test in different browser

4. Gather Information

   • Error messages
   • Browser console logs
   • Steps to reproduce

Response Times

Priority Levels

• Critical: Security issues, data loss

  • Response: Within 4 hours
  • Resolution: ASAP

• High: Major bugs, broken features

  • Response: Within 24 hours
  • Resolution: Next patch release

• Medium: Minor bugs, feature requests

  • Response: Within 48 hours
  • Resolution: Next minor release

• Low: Nice-to-have features

  • Response: Within 1 week
  • Resolution: Future release

Community Support

Helping Others

• Answer questions in discussions
• Help with troubleshooting
• Share knowledge
• Improve documentation

Contributing

• Fix bugs
• Add features
• Improve documentation
• Share feedback

See Contributing Guide

Enterprise Support

Enterprise Features

• Priority support
• Custom development
• Training and onboarding
• SLA guarantees

Contact: [Enterprise email]

Feedback

We Value Your Feedback

• Feature requests
• Bug reports
• Documentation improvements
• User experience feedback

How to Provide Feedback

• GitHub Issues
• GitHub Discussions
• User surveys
• Direct contact

Resources

Documentation

• Documentation Index
• API Reference
• Component Guide
• Hooks Reference

Community

• GitHub Discussions
• GitHub Issues
• Contributing Guide

External Resources

• Next.js Documentation
• React Documentation
• TypeScript Documentation

Contact Information

General Support

• GitHub Issues: [Link]
• Email: [Support email]
• Discussions: [Link]

Security Issues

• Email: [Security email]
• PGP Key: [If applicable]

Enterprise

• Email: [Enterprise email]
• Phone: [If applicable]

Thank You!

Thank you for using AI Store! We're here to help.